The big benefit of a team inbox is that you don't need to worry that an important email is stuck in the mailbox of a staff member who is away sick. And with a team structure for busy inboxes, more people can easily be allocated to clear backlogs.
Team inboxes are also used between PA and manager. In this case, the PA can ensure that the more mundane emails are handled, leaving only the more important messages for the attention of the manager.
Unfortunately there is a downside to running a good team inbox. Mesmo consultancy deals with this issue in a recent blog. Here they identify emails being overlooked or answered twice as the key problems that businesses encounter when running a team inbox.
As we see it the key problem of emails being overlooked or answered twice is a problem of not knowing who is responsible for an individual message.
In the Unified Inbox team inboxes every message is assigned to an individual team member for handling. This team member can assign it to another team member with questions and have the message assigned back to them with the answer. At all times, all the messages are visible in the inbox, so a team manager can be sure the inbox is being processed as it should.
Click here if you would like to trial Unified Inbox as your team inbox today.
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