Thursday, September 29, 2011

Curated Series - Tips, Stats and Wisdom (issue 17)

Twitter_smaller
As well as building the Unified Inbox software product , we are currently curating a Twitter series that focuses on information useful to people working with information.  If you would like to receive these daily - please follow us on Twitter:

  • Tips for dealing with information and email overload
  • Stats - all the numbers you ever wanted to see about email, internet and information
  • Wisdom - because sometimes in amongst the information overload, we all need to take a step back and reflect.

Tips

  • Managing Email Overload more
  • Column: Fighting technology overload ... with an old cell phone more
  • Cut the Noise and Cut to the Chase! more
  • Irritating email habits and how to fix them more
  • Bogged Down in Endless Emails and Reports? How to Deal with Information Overload more
  • Dealing with Information Overload more
  • Information Overload? Wear a Toilet Roll hat. more
  • Commentary: Information overload a time killer more
Statistics
  • 288,355 books published in 2009 in the US alone, as compared to 51,000 books 25 years ago. more
  • Opening emails in mobile devices has jumped from 7% to 15% in one year more
Wisdom
  • One of the effects of living with electric information is that we live habitually in a state of information overload. There's always more than you can cope with. - Marshall McLuhan 

 

Monday, September 26, 2011

Getting great results from a team inbox

Team_inbox
Increasingly businesses are starting to set up team inboxes for various functions in their business -  support@, marketing@ and sales@ are common uses.

The big benefit of a team inbox is that you don't need to worry that an important email is stuck in the mailbox of a staff member who is away sick.  And with a team structure for busy inboxes, more people can easily be allocated to clear backlogs.

Team inboxes are also used between PA and manager.  In this case, the PA can ensure that the more mundane emails are handled, leaving only the more important messages for the attention of the manager.

Unfortunately there is a downside to running a good team inbox.  Mesmo consultancy deals with this issue in a recent blog.  Here they identify emails being overlooked or answered twice as the key problems that businesses encounter when running a team inbox.

As we see it the key problem of emails being overlooked or answered twice is a problem of not knowing who is responsible for an individual message.  

In the Unified Inbox team inboxes every message is assigned to an individual team member for handling.  This team member can assign it to another team member with questions and have the message assigned back to them with the answer.  At all times, all the messages are visible in the inbox, so a team manager can be sure the inbox is being processed as it should.

Click here if you would like to trial Unified Inbox as your team inbox today.

 

Friday, September 23, 2011

Curated Series - Tips, Stats and Wisdom (issue 16)

Twitter_smaller
As well as building the Unified Inbox software product , we are currently curating a Twitter series that focuses on information useful to people working with information.  If you would like to receive these daily - please follow us on Twitter:

  • Tips for dealing with information and email overload
  • Stats - all the numbers you ever wanted to see about email, internet and information
  • Wisdom - because sometimes in amongst the information overload, we all need to take a step back and reflect.

Tips

  • Toilus interruptus more  Graphic description of the interuptions many of us face in a working day.
  • Cyberpunk Librarian: Dealing With Information Overload more Is deleting material unread bad?
  • Information Overload Makes Us Dazed and Confused more
  • Getting out from under information overload more
  • Five Methodologies to Deal with Email Overload more Review of 5 well-publicised methods of dealing with overload
  • My Single Most Powerful Productivity Trick more
  • How Email Can Change Your Life more
  • Top tips for dealing with information overload more 
  • In praise of the good old stupidphone more
  • Social Media Filtering: Avoiding Chaos and Losing Serendipity? more
  • Replies to “Dealing with your cognitive load” – Part one of four more

Statistics

  • $1.2 billion each: The hidden cost of people complexity to the top 200 more
  • 31% of respondents admit to disrupting face-to-face meetings to answer their mobile phones. more
  • In the last fifteen years, the incidence of ADD has increased more than 30 percent  more

Wisdom

  • An eye for an eye only ends up making the whole world blind. - Gandhi 

 

 

Friday, September 16, 2011

How location dependant are you?

Office
Do you leave your home in the morning and commute to the same physical workplace each day?  If so, you may have noticed that change is afoot.

The increasing availability of cloud computing and mobile devices means that defining work in terms of a physical location is a thing of the past for many people.  Their workplace is the spare room of the house, the car, a coffee shop or a clients office.

This change is demanding that we re-assess what we call work and where it happens.

In terms of work/life balance it was once easy to say if it happened at work, then it was work and everything else was personal.  But now we hear stories about people who answer their emails in bed and we know things have changed.

And while answering emails after-hours is often presented as a negative change, for many the freedom from hours of commuting is a major positive change that they have gained from becoming location-independent.

The ability to define boundaries (independent of location) will be a factor in how well we acclimatize to the new work environments. What positive and negative outcomes do see coming out of these changing work environments?

 

Thursday, September 15, 2011

Curated Series - Tips, Stats and Wisdom (issue 15)

Twitter_smaller
As well as building the Unified Inbox software product , we are currently curating a Twitter series that focuses on information useful to people working with information.  If you would like to receive these daily - please follow us on Twitter:

  • Tips for dealing with information and email overload
  • Stats - all the numbers you ever wanted to see about email, internet and information
  • Wisdom - because sometimes in amongst the information overload, we all need to take a step back and reflect.

Tips

  • Email overload: Cut down on inbox clutter with these expert tips more
  • In Defense of Distraction more It's long but well-worth the time put aside to read and absorb.
  • Organizational Skills: How to Process Email and Deal with Information Overload more
  • Email overload - getting people to respond more
  • Overcoming information overload at work more
  • Information meltdown.more Great updating graphic of the overload we are exposed to
  • Curation Nation: The Rise of Content Entrepreneurs (Part 1) more
Statistics
  • 41% of workers remain glued to their communication devices, sending instant messages; responding to texts; listening to voicemails; or checking their emails. more
  • It would take exactly 68,636 tweets to reproduce Proust's most famous work. more
Wisdom
  • Knowledge is power. Information is liberating. Education is the premise of progress, in every society, in every family. - Kofi Annan 

Friday, September 9, 2011

The leaders role in managing information overload

Leader
Jonathan Spira is one of the leading authorities on the subject of Information Overload in the world today. His book "Overload" is packed full of information on the subject and its cost to ordinary businesses.

In a recent blog he talked about the impact of Information Overload on leaders.  Here he talked about how his research showed that leaders in an organisation have only 5% of their day available for thought and reflection.  And that the biggest drain on a leaders time is information-overload related problems which take a full quarter of their day.

In a statement that seems to be at odds with modern managerial thought, he states that leaders need to reduce their information exposure, as a key portion of their role is to think and that this is the time they need to reclaim.  

He also states that leaders need to engage in how to anticipate, manage and reduce the ever increasing amounts of information that workers in the organisation are exposed to. They need to do this to avoid incurring the costs of Information Overload problems.  You can use his research to estimate the cost to your own organisation using this calculator.

It is analysis by people such as Jonathan Spira that led us to develop the Unified Inbox product as a way to handle the information deluge that has become a part of modern work-life.  If you would like to trial Unified Inbox for free, then check out the free monthly trial offer, and start putting control of information overload back into your own hands.

Wednesday, September 7, 2011

Curated Series - Tips, Stats and Wisdom (issue 14)

Twitter_smaller
As well as building the Unified Inbox software product , we are currently curating a Twitter series that focuses on information useful to people working with information.  If you would like to receive these daily - please follow us on Twitter:

  • Tips for dealing with information and email overload
  • Stats - all the numbers you ever wanted to see about email, internet and information
  • Wisdom - because sometimes in amongst the information overload, we all need to take a step back and reflect.

Tips

  • quitting the internet aftermath: my plan more One womans plan that includes daily dance parties.
  • Review: The Filter Bubble: What the Internet Is Hiding from You, by Eli Pariser more
  • Outsourcing your cognitive overload more
  • Has Personalized Filtering Gone Too Far? more
  • How to Avoid Information Overload – Separating Signal from Noise more
  • This Week in Review: Is social media killing big ideas?. more
  • Information Overload – Five Authors’ Points-of-View more
  • Discovery Engines: Policing The Riot Of Information Overload more The next step on from a search engine.
  • Is it information overload or complexity? more
  • Struggling with information overload. more

Stats

  • Every 60 seconds, more than twenty hours of video material is uploaded to YouTube more
  • People require only 1.2 seconds on average to scan and assess the importance of an email more
  • The Internet today contains in excess of 25 billion web pages on 110 million sites more

Wisdom

  • Nothing happens quite by chance. It's a question of accretion of information and experience - Jonas Salk 

 

 

 

Monday, September 5, 2011

Decision fatigue - how big an impact can it have?

Judge_gravel
The New York Times recently published an excellent article entitled Do You Suffer From Decision Fatigue?  In this article they explored the fact that not all decisions we make are equally as good and these decisions can vary widely depending on how alert or fatigued we are.

The article starts with an exploration of a piece of research published in the Proceedings of the National Academy of Sciences.  In this research the authors looked at what decisions judges made regarding parole for a series of prisoners.  They found that the time of day had a profound impact on whether the judges granted parole or not.  8.50am was a good time to appear before a judge, 4.25pm was a bad time.

"The mental work of ruling on case after case, whatever the individual merits, wore them down."

This evidence pointed the researchers to the concept of decision fatigue.  That every decision we make, tires us, sometimes to the point where we choose to make the safest decisions.

"Decision fatigue helps explain why ordinarily sensible people get angry at colleagues and families, splurge on clothes, buy junk food at the supermarket and can’t resist the dealer’s offer to rustproof their new car. No matter how rational and high-minded you try to be, you can’t make decision after decision without paying a biological price. It’s different from ordinary physical fatigue — you’re not consciously aware of being tired — but you’re low on mental energy. The more choices you make throughout the day, the harder each one becomes for your brain, and eventually it looks for shortcuts, usually in either of two very different ways. One shortcut is to become reckless: to act impulsively instead of expending the energy to first think through the consequences. (Sure, tweet that photo! What could go wrong?) The other shortcut is the ultimate energy saver: do nothing. Instead of agonizing over decisions, avoid any choice. Ducking a decision often creates bigger problems in the long run, but for the moment, it eases the mental strain. You start to resist any change, any potentially risky move — like releasing a prisoner who might commit a crime. So the fatigued judge on a parole board takes the easy way out, and the prisoner keeps doing time."

The full article is lengthy but well worth reading to discover what we can do to be aware of this happening in our lives and what we are able to do to make the best decisions possible.

 

Thursday, September 1, 2011

Curated Series - Tips, Statistics and Wisdom

Twitter_smaller
As well as building the Unified Inbox software product , we are currently curating a Twitter series that focuses on information useful to people working with information.  If you would like to receive these daily - please follow us on Twitter:

  • Tips for dealing with information and email overload
  • Stats - all the numbers you ever wanted to see about email, internet and information
  • Wisdom - because sometimes in amongst the information overload, we all need to take a step back and reflect.

Tips

  • 5 Ways To Cut Email Overload. more
  • Frying your brains on information overload: Old perspectives on a new issue. more
  • Learning to Simplify and Control Email, RSS Feeds and Other Nonessential Materials. more
  • Should you respond to every email. more - opinions from experts in the field.
  • Email Overload – Where the CEO of Xerox and I disagree. more
  • The E-Tool Bill of Rights. more

Statistics

  • 1 billion tweets sent per week. more
Wisdom
  • Information's pretty thin stuff unless mixed with experience. - Clarence Day